Zoho SalesIQ / Engage customers

Your website gets visitors.
What happens next?

Turn interest into a useful conversation. Zoho SalesIQ combines visitor activity, live chat and automated engagement, with thefc helping you decide when and how to use them.

The useful question

Traffic is a start. A conversation can move things forward.

A potential customer may have one unanswered question before they enquire. We help you make it easier to ask, get a relevant response and reach the right person.

What Zoho SalesIQ brings

The tools behind
the everyday work.

Visitor activity

Understand browsing behaviour and spot opportunities to offer help.

Live conversations

Answer questions through website live chat.

Useful automation

Use chat triggers and bots for initial questions and lead capture.

Better follow-up

Connect qualified enquiries with your CRM and review engagement reports.

The Three iii’s at work

Good software.
Better with good thinking.

Intelligence

Identify where visitors need help and what a worthwhile enquiry looks like.

Implementation

Configure chat, routing and relevant integrations with clear handover to a person.

Insight

Review questions, response patterns and enquiry quality to improve the experience.

How our thinking connects

What thefc adds

From a good idea
to daily use.

We shape the conversation, configure the chat experience and agree how enquiries reach your team. That includes working hours, handover and what happens when nobody is available.

Do we need someone watching chat all day?

The setup should reflect your capacity. We can plan availability, initial automated responses and follow-up, so the experience makes realistic promises to customers.

We confirm the right plan, availability and any integration requirements with you. Software subscriptions and thefc’s implementation services are scoped separately.

Zoho SalesIQ partner signup

This opens Zoho’s signup service using thefc’s partner link.

Start with your business

What needs to
work better?

Tell us where things feel harder than they should. You will speak to Stuart or Kate, the people who help work out the answer and put it into practice.

Let’s talk about it